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Job Description
Our clients' global support division plays a significant role in customer satisfaction and loyalty, solutions stability, and integrity in various intelligence products. The candidate will join a tier 3 support team of technical experts, that receives incidents, troubleshoot, and communicate with developers to achieve an optimal resolution. The candidate is expected to communicate efficiently with both field support engineers and software developers, perform expert level debugging and analysis based on logs / captures and tools, reproduce complicated issues on support labs and implement solutions and fixes on production systems on time and quality.
Requirements
BSc or practical engineering degree in electronics or computer science
At least 3 years’ experience supporting complex technology solutions - Mandatory
Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory
Proficiency in virtualization technologies (VMWare, Hyper-V) – Mandatory
Databases hands-on (MS SQL, Sybase, other), can interpret schemas and compose queries – Mandatory
Scripting knowledge, such as Powershell, Bash, etc. – Mandatory
Experience with Configuration Management tools such as Ansible/Chef/Puppet – Advantage
Practical experience with K8S and docker – Advantage
Communication knowledge - network structure (LAN, WAN), and communication equipment functionality (hubs, switching hubs, routers) – Advantage
Knowledge of widely used protocols – TCP/IP , Mail, HTTP, VoIP etc – Advantage
Familiarity with HW: HP /Dell Servers, ILO/iDRAC, Raid technology – Advantage
Personal skills:
Advanced problem-solving and analysis skills
Knowledge thirsty, eager to learn new technologies
Good verbal and written communication skills in English
Independent and self-starter
Availability for scheduled on-call duties
Willingness to travel abroad when needed (not during the COVID-19 pandemic)
Keywords | tier 3, Networking, Network Security, Technical Support |
Industry category | IT / Telecom / Internet / Digital |
Industry | Other |
Company name | Talentor Romania |
Workplace | Bucharest, Romania |
Title | Technical support expert |
Sector | Public |
Extent | Permanent |
Number of positions | 1 |
Andrei Stefan IT Recruiter andrei.stefan@talentor.com +40725562652 |