Our customer makes innovative software solutions to customers all over the world. Their mission is to empower people and organizations to do more with their content. Naturally, their employees are the key contributors to reaching their strategic goals, and they have a large impact on the future of their customers. If you are passionate about making a difference in our customers' lives and want to help them succeed through product innovation and engagement, you will be perfect as our new colleague at our office in Oslo! We are looking for a
Key Account Manager to join our Customer Experience team where you will be dedicated to engaging with our existing
German customers and ensuring high satisfaction. This role is dedicated to giving customers a great experience when working with the company’s software and services and ensuring adoption. If you have a passion for great customer experience, relationship-building, and like to take responsibility – keep reading!
As Key Account Manager you will...
- Responsible for upselling and growth of accounts
- Increase customer satisfaction and product use on the existing customer base in several countries around the world
- Responsible for budget and revenue growth on managed accounts
- Engaging with customers via e-mail, phone, and video conferences, and the occasional F2F meeting
- Ensure customer retention and grow accounts through better user adoption, migration, and upsells
- Identify opportunities to cross-sell related offerings
- Proactively plan and communicate with customers via- monthly collaboration and customer needs
- Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation actions
- Identify opportunities for increasing customer satisfaction via additional service offerings
- Stay up to date on knowledge of the company's products and services and provide feedback on our products and documentation
- Help customers achieve immediate value from their product
- Build and maintain meaningful, lasting relationships to build brand ambassadors
Professionally you have...
- A minimum 3 years of Customer Success, Account Management or Sales related experience
- A passion for sales and customer relationships
- The drive to take initiative and thrives in a cooperative team environment
- Ability to prioritize and manage workload effectively
- Ability to communicate verbally and in writing with customers in a professional and friendly manner
- Good organizational and analytical skills, ability to plan, track tasks and deliver to agreed timescales
- Comfortable with advising and guiding new and existing clients to use our product in the best possible way
- Fluency in English and German
It would be a benefit if you have...
- Experience with SaaS or technology company
- Sales experience within media, retail or law enforcement
- International experience, through education or work
As a person you...
- Are curious of new technology and how it can benefit our customers
- Are a team player, focused on accomplishing common goals
- Are accountable and solution-oriented
- Have the drive and commitment to work in a highly dynamic environment
- Work well independently and take responsibility and ownership
- Have a growth mindset and are willing to learn new things
- Are positive, and service-minded with good communication skills
- Identify with our values: Innovative, Passionate, Responsible and Caring
We offer you:
- A position in an international environment filled with possibilities for personal and professional growth
- A role in a fast-growing company where you can make an impact
- A team of experienced professionals working with various customers and industries
- An opportunity to join a company that prioritizes diversity - 41% of the team made up of women and 46% of international colleagues from a total of 19 different countries.
- An inclusive workplace which values flexible workstyles, workhours, and diversity
- Certified Great Place to Work and awarded Norway's Best Workplace and awarded one of Europe’s Best Workplaces.
- A key role in a company with more than 25 years of experience in helping thousands of customers globally to manage their digital media files and workflows
We have a culture of integrity, collaboration, and curiosity. Everyone can make a difference.
Please send your application and CV in English via the appropriate link on our webpage:
https://www.venezuservices.no/Ny-jobb.aspx . Candidates will be considered continuously, so apply now! In case of questions, contact:
stein.dale@venezu.no
Venezu is a recruitment- and staffing agency that works exclusively with B2B-firms within IT and data communications. We focus on the Nordic market and look for motivated and talented candidates that fits in our customers innovative and “can-do” environment. For more information, visit www.venezuservices.no